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PALS: Patient Advice and Liaison Service

The Patient Advice and Liaison Service is here to provide confidential support, advice or information to patients, relatives and carers about services providing by the NHS.

We offer a confidential and independent service to any users of the Health Service.
We can:

  • Pass on your compliments to staff

  • Advise you what services are available; who to contact about any problems; how to make a complaint

  • Help you sort out a current problem or difficulty

  • Provide support at consultations or meetings (when available)

  • Record concerns (but not investigate them – this is the role of the consumer relations department)

  • Provide information about non-clinical healthcare related issues
    Listen to and support you

We do:

  • Provide regular reports to senior managers about issues raised

  • Work with the complaints department to ensure we learn lessons from issues raised

  • Work together with PALS from all other NHS Trusts


Contacting PALS

@ St Richard's

  • Telephone 01243 831822 or email PALSChichester@wsht.nhs.uk
  • If you would prefer to see us in person, the PALS office is based in the main hospital reception area and open during normal office hours.

@ Worthing and Southlands

  • Telephone 01903 285032 between 9am and 4.30pm Monday-Friday or email PALSWorthing@wsht.nhs.uk 
  • If you would prefer to see us in person, the PALS office is based in the main reception area at Worthing Hospital and is open during normal office hours.