Contact us

Western Sussex Hospitals NHS Foundation Trust runs three hospitals: St Richard’s Hospital in Chichester, Southlands Hospital in Shoreham-by-Sea and Worthing Hospital in the centre of Worthing.


St Richard's Hospital, Chichester

Main Switchboard: 01243 788122

Postal Address:

Spitalfield Lane


West Sussex

PO19 6SE

Southlands Hospital, Shoreham

Main Switchboard: 01903 205111

Postal Address:

Upper Shoreham Rd


West Sussex

BN43 6TQ

Worthing Hospital

Main Switchboard: 01903 205111

Postal Address:

Lyndhurst Rd


West Sussex

BN11 2DH

Ready to listen, here to help

Our patients are the best judges of how well we are meeting their needs – that’s why we want you to tell us about your hospital experience so we can take steps to continue improving the service we offer.

Please take a minute to complete the relevant survey for the service you have used:

The Patient Advice and Liaison Service (PALS) is here to provide confidential support, advice and information to patients, relatives and carers about services provided by the NHS.

Please note we are unable to give clinical advice, so please contact your GP or NHS 111 if you have a medical problem. 

You can contact PALS using the form below; by visiting main reception at either St Richard’s or Worthing Hospital; telephoning 01243 831822 (St Richard’s) or 01903 285032 (Worthing); or emailing or

Download a leaflet to find out more about PALS at St Richard’s and PALS at Worthing & Southlands.


Your email MANDATORY

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How can we help you?

We are always very happy to receive a compliment! If you have a good experience in our care, please tell us – it’s useful to learn of good practices we may be able to introduce to other areas of the hospitals and staff really appreciate it when a patient, visitor or relative thanks them for their efforts.

You can use the form below to compliment an individual, team or service. Or click here to nominate them for our Patient First Awards

Hospital visitedMANDATORY

Department or ward attended MANDATORY

Your commentsMANDATORY

Optional information about yourself

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We want to make it easy for you to tell us about any problems you have so we can do our best to resolve them, learn from any mistakes and improve the way we do things in the future.

Our complaints procedure is flexible depending on what you are looking for when you complain and how we can best resolve the issues raised.

To talk about the options available to you, please call us on either of the following numbers:

  • St Richard’s Hospital: 01243 831822
  • Worthing and Southlands Hospitals: 01903 285032

If you want to make a formal complaint in writing, please email either or in the first instance, or write to:

The Chief Executive

Western Sussex Hospitals NHS Foundation Trust

Lyndhurst Road


West Sussex

BN11 2DH