Care Quality Commission rates Trust ‘Outstanding’

Wednesday April 20, 2016

Western Sussex Hospitals NHS Foundation Trust (WSHFT) has been rated as Outstanding by the Care Quality Commission (CQC).

The trust, which runs St Richard’s Hospital in Chichester, Worthing Hospital and Southlands Hospital in Shoreham, is now one of only three acute trusts in the country to receive the health watchdog’s highest rating.

“We’re absolutely thrilled,” said WSHFT Chief Executive Marianne Griffiths.

“Our staff provide exemplary standards of care, day in, day out, and to be rated Outstanding by the CQC is acknowledgement of the exceptional service they provide to the people of West Sussex.”

The CQC’s Chief Inspector of Hospitals, Professor Sir Mike Richards, commended the positive attitude of staff and their innovative solutions to continually enhancing the care they provide.

We saw real warmth amongst teams and an open and trusting culture

Professor Richards said: “We were flooded with requests from staff wanting to tell us about specific pieces of work they were doing, how much they liked working for the trust and how supportive the trust executive team were of innovative ideas and further learning as a tool for improvements in patient care.

“Multidisciplinary working was a very strong feature across the hospital that resulted in better patient care and outcomes. There was clear professional respect between all levels and disciplines of staff. We saw real warmth amongst teams and an open and trusting culture.”

A team of CQC inspectors and specialists, including doctors, nurses, managers and experts by experience, spent four days last December inspecting the Trust’s hospitals, followed by an unannounced visit just before Christmas 2015.

They rated accident and emergency, medical and older people’s care, end-of-life care, maternity, gynaecology and services for children as Outstanding.

Inspectors also rated the overall standards of care patients receive as Outstanding, saying: “We saw evidence of a consistent approach to compassionate care, an empathy and understanding towards patients and a supportive environment.”

They added also that the “supportive, caring, compassionate approach to patients spread across all core services” and that this “ethos of compassionate care extended beyond clinical staff”.

On virtually every measure our staff are delivering more and more, while at the same time driving up standards

The CQC inspectors made particular mention of the trust’s impressive achievements in improving quality of care and outcomes for patients, with reductions in mortality rates now putting us among the country’s 20 best trusts.

They also commended our membership of NHS Quest, a select group of 16 foundation trusts focused on improving quality and safety within their organisations and the across the wider health service.

Trust Chairman Mike Viggers joined Chief Executive Marianne Griffiths in thanking staff for their stalwart commitment to delivering exceptional standards of patient care, despite unprecedented demand for services.

He said: “On virtually every measure our staff are delivering more and more, while at the same time driving up standards and the quality of care experienced by our patients.

“Being rated as Outstanding by the CQC is no less than they deserve and we welcome the watchdog’s findings in support of the approach we have taken to make sure we always improve quality for the population we serve.

“I would like to express my heartfelt thanks to each and every one of our 6,500 members of staff and 1,000 volunteers, as well as all the trust’s supporters, from our Members and Friends to all our stakeholders and partners.

“We are committed to continually improving everything we do for our patients, and this latest milestone is yet another strong foundation upon which to build an even greater service for patients.”

The full report is published on the CQC website at www.cqc.org.uk/provider/RYR/reports

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