CEO commends staff for Friends & Family Test achievements

Monday March 25, 2019

 

Message to staff by chief executive Dame Marianne Griffiths (Friday 22 March)


Dear colleagues,

With the Spring Equinox on Wednesday, let’s hope the passing of the new season sees the trials of winter left behind us.

Despite the onset of Spring though, as yet we’ve seen no let-up in the very high numbers of people in need of urgent care locally.

On Monday, for example, an incredible 537 people came to our A&Es and the Bognor Minor Injuries Unit, with 142 of these attendees converting to ward admissions.

To put that in perspective, the highest number we have seen in recent years was 566 attendances in July 2017 and, of these, only 113 were admitted to a ward!

Thank you to everyone continuing to work so hard – the end of this year’s winter marathon is now surely in sight as the days lengthen and 2018/19 financial year draws to a close.

Our Friends & Family Test results place us in the top 10% of trusts in the country

It has been another year of record demand and extraordinary staff achievements. We’ve looked after 60,000 inpatients – a 6.4% increase on 2017/18 – and we’ve seen more than 600,000 people in Outpatients!

But what is truly commendable and what you should take immense pride in is that over the past year we have seen levels of patient satisfaction significantly increase.

Our most recent Friends & Family Test results place us in the top 10% of trusts in the country where A&E patients are most likely to recommend the care they have received.

And more and more clinical areas are sampling much larger numbers of patients, giving us strong confidence in these excellent results.

I would like to congratulate the St Richard’s A&E team, for instance, who met their response rate target for the first time in January with 93.9% of patients happy to recommend their service.

Worthing A&E has also continued to perform exceptionally well, sampling nearly 40% of attendees, with more than 96% positively endorsing their experience.

A number of inpatient wards are also worthy of high praise, with FFT response rates of more than 60% and 100% recommendation rates.

This includes Beeding, Botolphs and Ditchling wards – huge congratulations to these teams that are setting an exemplary standard for others to live up to.

Also deserving of recognition is Clapham, who sampled 100% of their patients in January and achieved 98.9% recommendation.

Congratulations to our Maternity teams as well, all achieving over 97%, as well as Outpatients as whole which has a recommendation rate just point two of a percentage point under the 97% target!

When our hospitals have never been busier, these are truly outstanding achievements and worth celebrating

However, nothing can beat the exceptional performance of the Castle and Durrington ward teams, who each sampled 100% of their patients, achieving perfection with 100% positive endorsement.

Well done to you all – at a time when our hospitals have never been busier, these are truly outstanding achievements and worth celebrating.

As I mentioned last week, we also have another cause for celebration coming up – our 10th birthday as Western Sussex Hospitals on 1 April 2019.

We would like to capture the occasion with hospital team pictures and, of course, cake!

So please do look out for when these photocalls will be taking place at each hospital on Monday 1 April.

Meanwhile, this coming Monday at St Richard’s (25 March), there’s another chance for other staff to attend a staff briefing and Q&A with me, from 12-1pm in the Bateman Room, CMEC.

We welcome everyone to these events and, especially if you haven’t been before, please do try to come along – we do ask managers to support and encourage staff to attend, wherever possible.

For those in Worthing, there’s a briefing on Thursday 4 April in the Kaizen Space from 3-4pm and we have a Southlands event booked for Friday 3 May in the Cardiac Rehab Gym, from 9.30am.

I look forward to speaking with as many colleagues as possible at these forthcoming Q&A sessions.

 

Marianne

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