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Excellence in elderly care communications receives national recognition in BMJ

Thursday October 22, 2020

Excellent communications and expert care in the form of a virtual support group shared between the trust’s elderly care service and our partners during the pandemic has received national recognition.

In an opinion piece for the BMJ entitled ‘No turning back from service redesigns in light of Covid-19’, global health innovation expert, Sir John Oldham, praised the support local care homes received.

Elderly care consultant Dr Jacqueline Pace led the involvement from Western Sussex. She said: “It has been a privilege to work with a team that exemplifies mutual support, openness to learning and willingness to go the extra mile for those who 
depend on them for care.”

Dr Louise Baverstock, GP and Regis Healthcare Primary Care Network frailty lead, said: “The use of WhatsApp and daily contact between primary care, secondary care, Sussex Community Foundation Trust, West Sussex County Council and care home managers from 42 residential and nursing homes across Regis locality has highlighted that quick communication is an essential tool to help navigate through this pandemic.

“Topics discussed include PPE, testing, advanced care plans and end of life medication. Our local homes reported that they are feeling very well supported by our collaborative approach.”

Our local homes reported that they are feeling very well supported by our collaborative approach.

Since joining the trust, Dr Pace has been committed to developing relationships with the primary care teams and care homes.
She said: “I was also able to escalate information to colleagues in secondary care about how difficult the situation was outside to foster positive relationships at a time when everyone was under a great deal of pressure. It was also an opportunity to deliver
some unique learning experiences to our trainees.”

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