Tuesday October 1, 2019
Learning from deaths – can you help?
By Head of Patient Experience Katrina O’Shea
Hello, my name is Katrina O’Shea. I am a nurse by background but my current role as Head of Patient Experience encompasses the Chaplaincy and Bereavement Service, as well as the Patient Advice and Liaison Service (PALS) and Complaints team.
At the moment I am very fortunate to be on a 12-month secondment with Health Education England, undertaking a prestigious Darzi Fellowship.
My project title is Learning from Deaths – Working with Families and Carers.
I would very much like to hear from patients and their families who have experienced a bereavement at our hospitals. These informal conversations will help me identify the many different aspects which build a positive relationship between a family and us when a family member dies.
There is also an opportunity for anyone who is interested to join a working group to look at changing what we currently do. I would like to involve our patients to help develop improvements so that we can ensure we are using the best ways to communicate with families at such a difficult time.
If you feel you would like to share your experiences, however large or small, good or bad, I would very much like to hear from you.
Please send me a message via email to katrina.o’firstname.lastname@example.org by 16 October and I will contact you.Thank you in advance for considering this opportunity to help us improve.