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Our hospital? I’d recommend it!

Friday February 28, 2014

If you want to know more about a hospital, ask the people who know it best.

The anonymous responses of staff at Western Sussex Hospitals NHS Foundation Trust to the 2013 NHS Staff Survey show that they are among the most likely in the country to have faith in their hospital as a good place to be treated, or to work.

The Trust came in the top 20% nationally in terms of staff responses to the key questions asking whether they would recommend their hospital to a loved one needing medical care, or whether they would recommend it to someone as a good place to work.

On both questions Trust staff answered significantly more positively than they had done a year earlier.

Key results for 2013 include:

  • Care of patients / service users is my organisation’s top priority“: 74% of Trust staff agreed or strongly agreed (up from 65% last year and 6% above national average)
  • My organisation acts on concerns raised by patients“: 73% of Trust staff agreed or strongly agreed (up from 68% last year, and above national average of 71%)
  • I would recommend my organisation as a place to work“: 67% of Trust staff agreed or strongly agreed (up from 60% last year and 8% above national average)
  • If a friend or relative needed treatment, I would be happy with the standard of care provided by this organisation“: 73% of Trust staff agreed or strongly agreed, up from 64% last year and 9% above national average

There were also significant improvements reported by staff since the previous survey in 2012, in terms of job satisfaction, motivation, and support from immediate managers.

The results did also show, however, issues such as working extra hours, and bullying or harassment from members of the public, were more of a concern for Trust staff than was the case nationally.

Although the numbers of staff receiving mandatory training such as health and safety were very high, the number reporting receiving job-specific training was also lower than the national average.

Denise Farmer, Director of Organisational Development and Leadership at the Trust, said: “The responses of our staff are hugely encouraging – it is great to know that so many of them would recommend our hospitals as good places to be treated, and to work, and I hope that patients are reassured by that as well.

“Staff have also reported higher levels of job satisfaction and motivation than a year earlier, demonstrating that they take a real pride in what they do, and realise just how important their work is to so many people.

“There are certainly areas where we must improve, though, and we are already planning how we do that – it is essential that we learn from all the feedback we receive, and for staff to know that we will act to improve their working lives.”

The next stage is for each Division in the Trust (Medicine, Surgery, Women and Children, Core, and Corporate) to be given their own breakdown of results, and for them to agree action plans designed to address the specific issues raised by their staff.

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