Outstanding commitment to continuous improvement

Thursday May 12, 2016

PR011-Lord Prior observes Improvement Huddle-110516

A Government minister has praised Western Sussex Hospitals NHS Foundation Trust staff for their dedication to improving patient care during a tour of Worthing Hospital on 11 May.

Lord Prior, minister for NHS productivity, asked to visit the trust following its Outstanding CQC rating and confirmation last month as one of the very best performing acute trusts in the country.

The former head of the Care Quality Commission also wished to learn more about the trust’s leading approach to continually improving services for patients.

During the visit he observed an Improvement Huddle on Botolphs stroke ward. The daily meetings, which give staff an opportunity to raise issues and work through solutions with colleagues, are just one example of the trust’s comprehensive programme to make sure patient care is always getting better.

Lord Prior said: “It is an overall commitment to continuous quality improvement that marks out the very best and I am sure that is why Western Sussex is Outstanding.”

On 20 April, Western Sussex Hospitals NHS Foundation Trust became only the third acute trust in the country to achieve an Outstanding rating from the CQC.

Lord Prior congratulated staff on the outstanding care they provide and commended the organisation for fostering a culture of inclusivity which directly impacts on the quality that patients experience.

He said: “If you were to look at one statistic which determines patient outcomes and whether a hospital is outstanding or not it would be the level of staff engagement.

“Here everyone is engaged, from senior consultants and the people doing the cleaning to nurses and therapists – everyone feels they can ask questions and raise concerns and that is not true in all hospitals.

“I think there is a very non-hierarchical feel about this organisation – it is very relaxed and staff feel they will be listened to and respected and that is fundamental to a great organisation.”

Marianne Griffiths, chief executive of the trust, thanked Lord Prior for his kind words and reaffirmed her belief that Western Sussex is a very special place to work.

She said: “I am immensely proud to play a leading role in such a caring and compassionate organisation and cannot praise my 6,500 colleagues highly enough.

“They really do provide an outstanding service and make Western Sussex not only a special place to be cared for, but a special place to work as well.”

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