Award trophy

Staff nurse praised by NHS England for exemplary care

Thursday July 10, 2014

A nurse has won national praise from NHS England for the exemplary care she gave to a patient at Worthing Hospital.

Rosemary Campbell (pictured) was looking after an elderly woman who while living out her last days on Buckingham Ward was desperately missing her pet dog.

Rosemary Campbell

Mutty had been placed in kennels, but the upset patient did not know where. Undeterred, Rosemary decided to find the animal and straight after a night shift started calling round local kennels.

Eventually she tracked down Mutty, and foregoing sleep she drove to where the dog was, took a photo, got it developed and framed, and returned that very same day to give the picture to the patient as a gift.

“It meant an awful lot to her,” said Rosemary, who has worked on Buckingham Ward for 14 years. “I gave it to her and she had tears in her eyes, and she kept stroking the picture.

“She kept it on her bedside table until unfortunately she passed away, but at least she had her dog with her.”

Rosemary’s actions touched colleagues who put her forward for Western Sussex Hospitals NHS Foundation Trust’s Employee of the Month.

After winning this first accolade, she was then nominated for and won NHS England’s 6Cs Story of the Month, which see tales of caring excellence published across the NHS and by the Nursing Times.

As part of her prize, Rosemary also received a personal invitation to the Chief Nursing Officer’s Conference 2014.

“It’s unbelievable,” said the 52-year-old staff nurse from Sompting. “It was part of my job, looking after the old lady and her feelings, and for them to recognise it is wonderful.

“I am really shocked to get an accolade from NHS England and the Nursing Times, but very very proud.”

Marie Batey, Head of Acute and Older People at NHS England, said: “Rosemary’s story stands out because she acted directly on her human responses to a fellow dog lover – a deeply compassionate response.

“I know that this account will ring true with many other colleagues across our professional groups and it reminds us of the quote that no act of kindness, no matter how small, is ever wasted.”

Cathy Stone, Director of Nursing and Patient Safety, at Western Sussex Hospitals NHS Foundation Trust, said: “We are very proud of Rosemary’s actions. She did something really genuinely amazing which didn’t require many specialist years of training or advanced technologies.

“It was a unique response to the needs of the patient and, whilst she couldn’t save her life, she could enable the patient to feel safe and live out her last days contented and at peace.

“Her story has touched many staff at the Trust.”

To read Rosemary’s Story of the Month visit www.6Cs.england.nhs.uk and search for Story of the Month.

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