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Trust sustains Staff Survey high score

Tuesday February 26, 2019

Western Sussex Hospitals NHS Foundation Trust has maintained its highest-ever staff engagement score in this year’s national survey of NHS employees.

The trust scored 7.2 on the NHS Staff Survey’s new 10-point scale, which is the same as in both 2016 and 2017 when results from those years are recalculated on the same basis.

It means Western Sussex is ranked among the top 20 acute hospital trusts in England on this important measure.

Western Sussex Hospitals chief executive Marianne Griffiths said: “Staff engagement is the key measure of the annual survey, as it’s a proven fact that engaged staff provide better care for patients and are better able to help their organisation improve.

“Engaged staff understand what an organisation is trying to achieve, know how they can play their part and feel valued for the contribution they make and the commitment they give.

“So it’s really heartening that the standards we set in earning our Outstanding rating from the CQC in 2016 have become our new normal rather than a high-water mark for the trust.”

Western Sussex Hospitals scored better than average on seven of the survey’s 10 key themes:

  • Health and wellbeing
  • Immediate managers
  • Morale
  • Quality of appraisals
  • Safe environment – bullying and harassment
  • Safety culture
  • Staff engagement

The trust achieved the national average in two themes:

  • Equality, diversity and inclusion
  • Quality of care

And was fractionally below average in one theme:

  • Safe environment – violence

In total, 4,350 Western Sussex staff completed the survey – 64% of the hospitals’ workforce and nearly 1,000 more than just three years ago. That was the fourth-highest response rate in the country, against an average for all acute trusts of 45%.

Marianne said: “It’s vital that we hear from as many colleagues as possible to be sure we know what we do well and what changes we need to make.

“And the fact that so many people took the time to take part shows our patients and public how committed the people caring for them are to improving everything we do.”

The full survey results are available at nhsstaffsurveys.com.

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