WSHFT Medical Director Dr George Findlay

Your views on our Quality Strategy

Tuesday April 7, 2015

Western Sussex Hospitals NHS Foundation Trust has shared the feedback it received from its consultation with patients, staff and the public on the proposed future goals set out in its draft Quality Strategy for 2015-18.

Medical Director Dr George Findlay (pictured above) outlined the responses received in a presentation to the trust’s Stakeholder Forum meeting.

More than 700 people took part in the survey, which produced a number of common themes in feedback:

– There was support for the quality improvement goals identified by the draft strategy

– There was also support for the programmes of work proposed to achieve these objectives – and for the addition of another programme on the quality of end-of-life care

– There was a feeling that the Trust values the quality of care it provides

– Not all staff felt able to drive improvements in the quality of care the hospitals provide

– Staff vacancies are adding to the pressures faced by busy hospitals

– Patient experiences are positive – but those around waiting for outpatient appointments and cancellations are less so.

These views will now inform the final shape of the Quality Strategy, which the Trust aims to publish at the end of June, but many will also be acted on straight away.

Dr Findlay identified a number of next steps to be taken, including:

  • The inclusion in the Quality Strategy of an additional programme of work around end-of-life care
  • The implementation of a transformation programme to improve outpatient services
  • Maintaining our focus on staff recruitment and retention
  • Exploring new ways of improving staff experience and listening to areas with low staff survey scores
  • Training and supporting all staff to lead quality improvement

The slideshow from the forum meeting is available to view below:

Dr Findlay said of the feedback: “I’m delighted that so many people took the time to tell us what they thought of our plans, and to come along to the meeting to find out how we will be using that feedback to improve the Quality Strategy again.

“We all want to provide the hospital services our community needs, and this type of feedback is invaluable in making sure we are equipped to continuing doing that over the years ahead.”

 

How can we make this page better?


RUNNING YOUR HOSPITALS

STAY IN TOUCH