Contact us

Western Sussex Hospitals NHS Trust serves a population of around 450,000 people who live in a catchment area covering most of West Sussex.

The Trust runs three hospitals:

You can contact our private patient service at either Worthing or St Richard’s hospitals:

  • Worthing Hospital

Downlands Suite

Tel: 01903 285286

  • St Richard’s Hospital

Chichester Suite

Tel: 01243 788122 ext 5287

St Richard's Hospital, Chichester

Main Switchboard: 01243 788122

Postal Address:

Spitalfield Lane

Chichester

West Sussex

PO19 6SE

Southlands Hospital, Shoreham

Main Switchboard: 01903 205111

Postal Address:

Upper Shoreham Rd

Shoreham-by-Sea,

West Sussex

BN43 6TQ

Worthing Hospital

Main Switchboard: 01903 205111

Postal Address:

Lyndhurst Rd

Worthing

West Sussex

BN11 2DH

Ready to listen, here to help

Our patients are the best judges of how well we are meeting their needs – that’s why we want you to tell us about your hospital experience so we can take steps to continue improving the service we offer.

Please take a minute to complete the relevant survey for the service you have used:

The Patient Advice and Liaison Service (PALS) is here to provide support, advice and information to patients, relatives and carers about services provided by the NHS.

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We are always very happy to receive a compliment! If you have a good experience in our care, please tell us – it’s useful to learn of good practices we may be able to introduce to other areas of the hospitals and staff really appreciate it when a patient, visitor or relative thanks them for their efforts.

You can use the form below to compliment an individual, team or service. Or click here to nominate them for our Employee of the Month awards (link TBC)

Hospital visitedMANDATORY

Department or ward attended MANDATORY

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Optional information about yourself


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We want to make it easy for you to tell us about any problems you have so we can do our best to resolve them, learn from any mistakes and improve the way we do things in the future.

 

Our complaints procedure is flexible depending on what you are looking for when you complain and how we can best resolve the issues raised. To talk about the options available to you, please call us on either of the following numbers:

 

St Richard’s Hospital: 01243 831822

Worthing and Southlands Hospitals: 01903 285032

 

If you want to make a formal complaint in writing, please email either CustomerRelationsStRichards@wsht.nhs.uk or CustomerRelationsWorthing@wsht.nhs.uk, or write to:

 

The Chief Executive

Western Sussex Hospitals NHS Foundation Trust

Lyndhurst Road

Worthing

West Sussex

BN11 2DH

 

Click here to find out more about the complaints procedure (link TBC)