Western Sussex Hospitals have joined up with Brighton and Sussex University Hospitals to form a new NHS Foundation Trust for our area: University Hospitals Sussex.

You can keep using this website for information about St Richard’s, Worthing and Southlands hospitals but for our other sites and to find out more about the new trust please visit www.uhsussex.nhs.uk.


Coronavirus (COVID-19): Current information

Updated Friday 7 August 2020 


Cancelling your appointment

If you’re not going to be able to make your outpatient appointment, please let us know as soon as possible so our doctors and nurses can see someone else instead and we can arrange for you to come in another time.

Telephone the Outpatient Call Centre on 01273 446067 between 8.30 am and 4.30 pm, Monday-Friday

Or email wsht.outpatients@nhs.net

If you want to cancel by phone, you will find it easier to get through at some times of day than at others.

The chart below shows the average number of calls we receive at different times of day and on different days of the week – so you can see our lines are busiest on a Monday and that the beginning and end of the day are the quietest times to ring.

Appointment reminders

We use an automated telephone reminder system to remind you about your appointment.

If you receive an automated appointment reminder call from us, please stay on the line and select the appropriate options when asked – if you do this, you won’t be called again about that appointment.

If you don’t make a choice, the system will carry on phoning you at different times of the day over the next two days – up to 11 times more.

If you have voicemail or an answerphone, the system may leave part of a message; you do not need to respond to this, as we will call you again.

If you prefer, you can opt out of this system altogether – please ring the Outpatients Call Centre on 01273 446067 to do so.

Average wait for routine first Outpatient appointment

We will be providing this information in due course.

More about outpatient services



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