Western Sussex Hospitals have joined up with Brighton and Sussex University Hospitals to form a new NHS Foundation Trust for our area: University Hospitals Sussex.

You can keep using this website for information about St Richard’s, Worthing and Southlands hospitals but for our other sites and to find out more about the new trust please visit www.uhsussex.nhs.uk.

Patient Advice and Liaison Service (PALS) / Complaints

The Patient Advice and Liaison Service (PALS) exists to:

  • Provide confidential information, advice or reassurance to patients, their relatives and carers,
  • Help resolve smaller issues and problems with current care that can be addressed immediately,
  • Assist patients/relatives who need time to discuss their concerns, and
  • Act as a first point of call for telephone and face to face enquiries


Patient Advice and Liaison Service

You can contact our PALS team if you need someone to:

  • Pass on your compliments to staff,
  • Listen to and support you,
  • Help you sort out a problem or difficulty,
  • Advise you what services are available and how to make a complaint,
  • Provide information about healthcare-related issues,
  • Help arrange interpreting services, or
  • Make a record of the issues you want to raise

You can visit PALS in the main receptions of St Richard’s and Worthing Hospitals between 9.00 am and 5.00 pm, Monday-Friday.

You can telephone us during the same hours on:

  • 01243 831822 for enquiries relating to St Richard’s Hospital, or
  • 01903 285032 for Worthing and Southlands Hospitals

You can email:

Or you can complete the PALS contact form below:

    Your name MANDATORY

    Your email MANDATORY

    Your telephone number

    Your hospital

    How can we help you?



    Contact Details

    • Tel: 01243 831822 (St Richard's) or 01903 285032 (Worthing and Southlands)


      Was this information helpful? YesNo

      How can we make this page better: