Patient Advice and Liaison Service (PALS) / Complaints

The Patient Advice and Liaison Service (PALS) exists to:

  • Provide confidential information, advice or reassurance to patients, their relatives and carers,
  • Help resolve smaller issues and problems with current care that can be addressed immediately,
  • Assist patients/relatives who need time to discuss their concerns, and
  • Act as a first point of call for telephone and face to face enquiries


Patient Advice and Liaison Service

You can contact our PALS team if you need someone to:

  • Pass on your compliments to staff,
  • Listen to and support you,
  • Help you sort out a problem or difficulty,
  • Advise you what services are available and how to make a complaint,
  • Provide information about healthcare-related issues,
  • Help arrange interpreting services, or
  • Make a record of the issues you want to raise

You can visit PALS in the main receptions of St Richard’s and Worthing Hospitals between 9.00 am and 5.00 pm, Monday-Friday.

You can telephone us during the same hours on:

  • 01243 831822 for enquiries relating to St Richard’s Hospital, or
  • 01903 285032 for Worthing and Southlands Hospitals

You can email:

Or you can complete the PALS contact form below:


Your email MANDATORY

Your telephone number

Your hospital

How can we help you?



Contact Details

  • Tel: 01243 831822 (St Richard's) or 01903 285032 (Worthing and Southlands)


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