Duty of candour: Our commitment to you when something goes wrong

At Western Sussex Hospitals NHS Foundation Trust, keeping patients safe is our most important responsibility.

We want to do everything we can to ensure that we cause no harm.

Sometimes though, patients do suffer harm while in our care.

This can be due to a complication of a procedure that couldn’t be avoided or sometimes due to a mistake or error.

For the vast majority of patients, any harm caused can be put right or is only minor in nature. A very small number of patients may suffer more serious or permanent harm.

The leaflet at the foot of this page is given to anyone who has suffered any harm in our care or has a relative who has suffered harm.

It explains how our staff report incidents of this kind, how we investigate them, and what you can expect both during the process and once a final report of the investigation has been produced.  

It also includes contact details for organisations who can give you further advice and support.

If you wish to speak to us about any injury, infection or other harm you or a relative has suffered in our care, please contact our Patient Advice and Liaison Service, whose members will be able to help.

You can contact them online, via email, over the telephone or in person – full details are available via the link below:

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