Western Sussex Hospitals have joined up with Brighton and Sussex University Hospitals to form a new NHS Foundation Trust for our area: University Hospitals Sussex.

You can keep using this website for information about St Richard’s, Worthing and Southlands hospitals but for our other sites and to find out more about the new trust please visit www.uhsussex.nhs.uk.

Western Sussex Hospitals > Your trust > Performance > Acting on feedback > Complaints > Patient advice, support and complaints > Help in making a complaint

Help in making a complaint

Anyone making a complaint about their NHS treatment or care is entitled to the support of an advocate, which can range from helping to draft a complaint letter to attending meetings with you.

Advocacy services are free, confidential and independent.

To get to the advocacy support you need, please contact the service that covers the area in which you live (not the area in which you receive treatment).

West Sussex residents

If you live in West Sussex, please contact

  • The Health Complaints Advocacy Service

Helpline: 0300 012 0122

Email: helpdesk@healthwatchwestsussex.co.uk

Brighton & Hove residents

If you live in Brighton and Hove, please contact

  • Impetus

Helpline: 01273 229002

Email: info@bh-icas.org

East Sussex residents

If you live in East Sussex (other than Brighton and Hove), please contact

  • SEAP

Helpline: 0300 3435709

Email: EastSussex@Seap.org.uk

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