Our Patient Advice and Liaison Service (PALS) dealt informally with 5,991 concerns raised during 2018/19.
This was almost exactly the same level of activity as was seen in 2017/18.
In 2018/19 we stopped recording all on-the-spot general advice requests to give our PALS team members more time to deal with patients’ concerns.
Our Patient Experience Annual Reports are published on this website and in-year activity is reported to meetings of the Trust Board.
To find out more about how we have responded to these enquiries, see the page Acting on Feedback.