Our Patient Advice and Liaison Service (PALS) handled 5,990 of the 15,096 patient contacts our customer relations department received during 2017/18.
This was up from 5,061 cases in 2016/17 (an increase of 18% year on year). The overall number of patient contacts received also rose, by 8% from 13,975.
Our Patient Experience Annual Reports are published on this website and in-year activity is reported to meetings of the Trust Board.
To find out more about how we have responded to these enquiries, see the page Acting on Feedback.