PALS activity

Patient Advice and Liaison Service

Our Patient Advice and Liaison Service (PALS) dealt informally with 5,991 concerns raised during 2018/19.

This was almost exactly the same level of activity as was seen in 2017/18.

  2014/15 2015/16 2016/17 2017/18 2018/19
PALS cases 3,627 4,582 5,061 5,990 5,991
Informal enquiries 8,939 7,426 8,914 9,108 2,873


In 2018/19 we stopped recording all on-the-spot general advice requests to give our PALS team members more time to deal with patients’ concerns. 

Our Patient Experience Annual Reports are published on this website and in-year activity is reported to meetings of the Trust Board.

To find out more about how we have responded to these enquiries, see the page Acting on Feedback.

Or click here to find out more about PALS and how to contact the service.


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