PALS activity

Patient Advice and Liaison Service

Our Patient Advice and Liaison Service (PALS) handled 5,990 of the 15,096 patient contacts our customer relations department received during 2017/18.

This was up from 5,061 cases in 2016/17 (an increase of 18% year on year). The overall number of patient contacts received also rose, by 8% from 13,975.

  2013/14 2014/15 2015/16 2016/17 2017/18
PALS cases 3,149 3,627 4,582 5,061 5,990
Informal enquiries 5,110 8,939 7,426 8,914 9,106


Our Patient Experience Annual Reports are published on this website and in-year activity is reported to meetings of the Trust Board.

To find out more about how we have responded to these enquiries, see the page Acting on Feedback.

Or click here to find out more about PALS and how to contact the service.


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